What can I make a complaint about?

You have the right to complain to Jupiter Mosman Housing Company regarding any incident or issue that occurs during the delivery of our services, or in connection with our services. 

What are your rights?

• We are committed to upholding your rights as a service user, including the right to:
• Be free from any reprisal following a complaint
• Be supported to report your complaint to an Advocate or Representative of your choice if you are not satisfied with the way we responded to a complaint.
• Be involved in decisions related to resolving a complaint.
• Have your privacy and confidentiality protected
• Remain anonymous if you choose.

How to make a complaint?

You can submit a complaint in writing by emailing our service manager at [email protected]

or post Attention: The Board of Directors

PO BOX 526, Charters Towers QLD 4820 

and or 

You can submit the Jupiter Mosman Housing Company-Complaints and Feedback Form here: 

1. Complaints Form
2. Customer Feedback Form

We will automatically receive an email notice to let us know your complaint or feedback is submitted.